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American multinational transportation company, Uber has announced that it’ll begin to remove users with consistently bad feedback from drivers as part of its new quality system.
A number of Uber users who have been consistent in getting bad feedbacks from drivers will begin to receive notifications form Uber advising them to improve their behaviour or they could lose access to the Uber app.
This was made known by Uber General Manager for Sub-Sahara Africa, Alon Lits who in his words said, “We have recently updated our community guidelines which extends the same behavioural standards to the riders that we have for driver-partners and we will be notifying a small number of riders that their behaviour needs to improve or their access to the app could be removed – which is already done with drivers.”
With this new policy, when Uber sees a pattern of riders getting consistently bad feedback, they will receive a warning and will be given advice on how to improve, if they continue to receive bad feedback from drivers after warnings, the next step would be to temporarily suspend their account for one week and if still there is no improvement eventually face the possibility of full deactivation.
Riders will now be held accountable for their behaviour with their drivers.
“Fostering a community of mutual respect matters to us and this change is about shared accountability on our platform and asking everyone using Uber to be respectful of one another,” Lits concluded.